Contact Axiqual
Have questions about prompt quality, CI/CD integration, custom evaluation rules, or enterprise SLAs? We're here to help.
Support Email
support@axiqual.com
For technical support, billing, and general inquiries.
Enterprise Sales
welcome@axiqual.com
For custom SLAs, dedicated support, and team plans.
Response Time
We monitor support channels 24/7. Standard inquiries are answered within 4 hours. Enterprise SLA guarantees under 1 hour.
Company
Axiqual, Inc.
Operated by the Axiqual team.
For legal inquiries: legal@axiqual.com
Frequently Asked Questions
Common questions about Axiqual enterprise support
How fast is enterprise support response?
Standard inquiries are answered within 4 hours during business days. Enterprise SLA customers receive guaranteed 1-hour response with a dedicated support engineer.
Can I get custom evaluation rules for my team?
Yes. Enterprise SLA plans include custom rule definitions, tailored scoring dimensions, and dedicated integration support for your CI/CD pipeline.
What SLA options are available?
We offer free email support for all users with a 4-hour response time target. Priority support is available for confirmed bug reports and account issues.
Where is Axiqual based?
Axiqual, Inc. is a fully remote company with team members across North America and Europe. We provide 24/7 support coverage across all time zones.